Terms and Conditions

OrientPearl Travel and Tours is a Philippine-based travel agency. We provide travel services such as booking vacation packages, hotels, flights and ferries in and around the Philippines.

Cancellation Policy

Cancellation is permitted up to 48 hours after booking. This will incur a cancellation fee of 5% of the total amount paid. No cancellation is permitted after 48 hours of booking. Please confirm your travel plans prior to completing the booking process.

Important Terms

  • Rates are quoted in USD on a per person basis except for group tours. Group pricing applies on group tours.

  • Rates are not guaranteed until booked.

  • Rates are not applicable during high or peak periods.

  • Many airport transfers run from 08:00 to 16:00. If your flight arrives later, you could be charged an additional fee.

  • Early check-in is subject to availability.

  • Rates are based on the lowest category of the hotel unless specified otherwise. For special requests on rooms, please email us prior to completing payment.

  • Special requests are subject to availability and may incur additional charges.

  • If you have purchased a vacation package with airport pick-up/drop-off, please advise us of your flight details as soon as possible. We do not consider on-day/last-minute flight details notice. Guests must arrange a transfer to/from the hotel on their own. No refunds will be issued.

  • No Show on booked dates will render the travel service forfeited. No refunds will be issued.

  • For vacation packages, only 1 baggage is allowed per guest. Additional baggage may incur additional fees.

  • For tours and airport transfers, please be in the lobby of the hotel at least 15 minutes prior to pick-up. In the event of missed transfer to the airport, guests must arrange their own. No refunds will be issued. In the event of missed tours, it will be considered a No Show and your tour booking will be forfeited. No refunds will be issued.

  • In case of Force Majeure (Eg. Emergencies, Accident, Storm, Rally, Typhoon, etc.) beyond our control, OrientPearl Travel and Tours will not be held liable for any surcharges/penalties imposed by the hotel/ resort and other suppliers.

  • Please let us know of the guests' nationalities/citizenship. Many hotels and travel operators in the Philippines impose surcharges for non-local guests. We try our best to provide a price inclusive of taxes, fees and any known surcharges. In the event that the travel operator/hotel will require additional fees from non-local guests, as soon as we have this information available, we will inform you promptly in order to prevent any unexpected spending during your trip. We make every effort to offer you a hassle-free vacation.

  • For flight, cruises and ferry bookings, please refer to the Terms and Conditions of the airline, cruise line and ferry line.

For booking concerns and inquiries, please fill out the form on our Contact Us page.

We appreciate feedback from our guests as we believe this will help us provide better services. Please let us know how your trip went. We would greatly appreciate it if you could provide reviews/comments on hotels, airport transfers and tour operators. Send in your feedback through our Contact Us page.

Contact Us

Privacy Policy

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard it.

1. Information We Collect:

We may collect various types of personal information from you when you interact with our website, make bookings, or communicate with us. This information

may include:

  • Contact information such as name, email address, phone number, and postal address.

  • Travel preferences and special requests.

  • Payment details, including credit card information.

  • Information about your interactions with us, including inquiries, bookings, and customer support requests.

  • Information automatically collected through cookies and similar technologies when you visit our website, such as your IP address, browser type, and device information.

2. How We Use Your Information:

We use the information we collect for the following purposes:

  • To process bookings and payments for travel services.

  • To communicate with you about your bookings, inquiries, and customer support requests.

  • To personalize your experience and provide tailored travel recommendations.

  • To improve our services, website, and customer interactions.

  • To comply with legal obligations and enforce our policies.

3. Information Sharing:

We may share your personal information with third parties in the following circumstances:

With our travel partners and service providers to fulfill your bookings and provide you with the requested services.

With third-party vendors who assist us in operating our website, processing payments, and delivering marketing communications.

When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure payment processing, and access controls.

5. Your Choices:

You have the right to access, update, or delete your personal information held by us.

6. Changes to this Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means of communication.